Couples Therapy

Cancellation Policy

DalvesTherapeuticounselling Cancellation Policy - Short Courses and Workshops This cancellation policy sets out the terms and conditions relating to bookings for short courses and workshops offered on a commercial basis by DalvesTherapeuticounselling, including receiving payments, course cancellations and refunds. 2. Scope and Exemptions This policy covers all commercial courses offered by Dalvestherapeuticounselling. Payment of course fees All courses must be paid for in advance prior to attendance, or the course place will not be confirmed. Payment is preferred via bank transfer at the time of booking. Dalvestherapeuticounselling will invoice organisations in circumstances where purchase orders are required. Payment terms on invoices raised will be for immediate payment. The course place(s) will not be confirmed until payment is received. Confirmation of course booking will be sent by Dalvestherapeuticounselling upon receipt of payment. 3.1.3 Cancellation and Refunds Summary of cancellation charges are as follows: Timescale of cancellation notice Refund 28 days or more before the course start date Full refund will be given 15-27 days before the course start date 50% refund will be given 14 days or less before the course start date We regret that no refund can be given if a cancellation is made 14 calendar days or less before the course start date. Refunds will only be made to the payee’s account from where the original payment was made. To prevent cancellations and fees where possible, Dalvestherapeuticounselling will be happy for the organisation to change the delegate’s name free of charge up to 48 hours before the course's start date. For bookings that are at risk of being cancelled and no replacement delegate is made, I will be happy to transfer the booking to the next available date free of charge, or for the delegate to be added to the waiting list if a course date has not yet been confirmed. Transfers can only be made up to 48 hours after the course starts and can only be transferred once. All requests to cancel, change a delegate name or transfer to a new course date must be made in writing to Dafiny-alves@dalvestherapeuticounselling.com I will confirm the request with a written acknowledgement within 24 hours of receipt. DalvesTherapeuticounselling will aim to process refunds within 14 days of written acknowledgement being sent.

Contact Details

• London, UK

  07454006965

  dafiny-alves@dalvestherapeuticounselling.com